Enhancing IT Infrastructure & Support for a Global Fragrance Retailer
Client: Leading Global Fragrance Retailer
Industry: Retail (Fragrance)
Geography: North America, Brazil, Argentina
Engagement: Ongoing
Keeping Stores Running, Secure & Future-Ready
With retail stores spread across the Americas and a headquarters in New York, the client, a global fragrance brand, partnered with Wisdom Square Technologies to strengthen their IT backbone. The goal: ensure operational continuity across physical and digital channels while preparing for rapid expansion.
This partnership aimed to overhaul their fragmented infrastructure with four strategic goals:
Enable seamless retail IT infrastructure deployment,
Deliver real-time support for retail operations,
Streamline corporate IT management, and
Build a secure internal e-commerce platform for employees.
Real-Time Challenges Solved with Swift IT Intervention
Retail Expansion Meets IT Precision
When launching their 16th store (PEN Store), an unexpected network misconfiguration delayed the activation of POS systems, a potential disaster on day one. Within three hours, our team diagnosed and corrected the issue, enabling full store functionality without missing a single transaction.
POS Recovery in Minutes, Not Hours
A software bug suddenly rendered POS systems inoperable across stores. We identified the culprit, a faulty update, and executed a controlled remote rollout of the fix. Each store was back online within 20 minutes, avoiding revenue loss and customer dissatisfaction.
300+ Employees, Zero Device Downtime
At the New York HQ, all employees rely on assigned smartphones. When a critical system upgrade was needed, our team coordinated device updates across departments, ensuring compliance, security, and full device availability — all without disrupting workdays.
Secure E-Commerce for Staff, Built with Trust
Their employee-only e-commerce portal, offering discounted product access, faced refund inconsistencies and suspected fraudulent use. We implemented security audits, automated verifications, and transaction monitoring, creating a fraud-resistant shopping experience that staff could trust.
The Wisdom Square Solution: Four-Pillar IT Strategy
1) Smart Retail Infrastructure Deployment
We installed secure network gear, including routers, switches, firewalls, and surveillance systems, across 16 retail outlets. Structured cabling ensured reliable high-speed connections. The result? Every store launched on time, fully operational from day one.
2) Proactive Support for Retail Operations
A hybrid IT support model was rolled out:
– On-site teams responded within 4 hours for any hardware issues.
– Remote troubleshooting kicked in within just 1 hour, preventing outages.
This approach kept uptime at 99%, directly boosting sales and in-store experiences.
3) Robust Corporate IT Support
At headquarters, our team managed device provisioning, email security, and endpoint protection for over 300 employees. Centralized asset tracking allowed us to ensure visibility, compliance, and operational efficiency.
4) Secure Employee E-Commerce Platform
We built the platform using WordPress + WooCommerce, fortified with secure payment gateways and penetration testing. Integrated with the client’s global infrastructure, it allowed employees in the US, Brazil, and Argentina to purchase products easily, with full compliance and data protection
99% Uptime: Enabled uninterrupted retail and sales operations. 16 Store Launches, On-Time: No IT delays. Every store opened fully functional.Stronger Compliance: Met regulatory standards across North and Latin America. Employee Engagement: Internal e-commerce adoption soared, increasing satisfaction. Scalable IT Framework: Ready to support future store rollouts and digital growth. Infrastructure: Cisco Routers, Firewalls, Structured Cabling Retail Support: Remote Desktop, On-Site Tech Teams Corporate IT: Microsoft Intune, Endpoint Protection, Asset Management Systems E-Commerce: WordPress, WooCommerce, Secure Payment Gateways Security & Compliance: Penetration Testing, Firewall Policies, Security Audits Project Methodology: Agile Version Control: GitSimilar case studies
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