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IT Help Desk Support Engineer

3+ Years Experience Full-time US Shift In Office (Bengaluru)

Job Summary

  • We are looking for a proactive and technically strong IT Help Desk Support Engineer to join our IT support team.
  • The ideal candidate should have hands-on experience in desktop support, networking, endpoint troubleshooting, IT infrastructure support, and network security.
  • The candidate will be responsible for supporting enterprise users, troubleshooting hardware and network-related issues, supporting Microsoft 365 and Google Workspace environments, and ensuring smooth day-to-day IT operations across retail and corporate environments.

Key Responsibilities

  • Provide remote and onsite IT support via Microsoft Teams, email, calls, and ticketing systems.
  • Troubleshoot and support laptops and desktops.
  • Troubleshoot and support printers, scanners, POS machines, barcode scanners, and peripheral devices.
  • Troubleshoot and support iPhones, iPads, and mobile devices.
  • Troubleshoot and support Windows and macOS systems.
  • Troubleshoot network connectivity and Wi-Fi-related issues.
  • Support and manage Microsoft 365 and Google Workspace environments.
  • Handle Microsoft 365 and Google Workspace migration activities.
  • Troubleshoot and manage networking issues related to TCP/IP, DNS, DHCP, VPN, routers, switches, firewalls, Wi-Fi access points, and network security and access-related issues.
  • Configure and troubleshoot printers, POS devices, scanners, and network-connected hardware.
  • Support Active Directory user management, password resets, device access, and endpoint troubleshooting.
  • Manage support tickets and ensure SLA compliance through proper incident handling and follow-up.
  • Coordinate with vendors and internal teams for hardware replacements and issue resolution.
  • Maintain technical documentation, asset records, and troubleshooting SOPs.
  • Provide excellent customer support and maintain professional communication with international clients.

Required Skills & Qualifications

  • 3+ years of experience in IT Help Desk or infrastructure support.
  • Bachelor's degree or diploma in IT, Networking, Computer Science, or related field.
  • Strong networking knowledge: TCP/IP, DNS, DHCP, VPN, routers, switches, and firewalls.
  • Experience with Microsoft 365 and Google Workspace administration.
  • Experience in Microsoft 365 and Google Workspace migrations.
  • Strong troubleshooting skills for hardware, POS machines, barcode scanners, printers, laptops, desktops, iPhones, and iPads.
  • Good understanding of Windows and macOS.
  • Experience with ticketing systems and remote support tools.
  • Good communication and problem-solving skills.
  • Willingness to work in US shifts.

Preferred Skills

  • Experience in IT Help Desk / Infrastructure Support.
  • Knowledge of Active Directory and endpoint management.
  • Knowledge of firewall configuration and network security practices.
  • Experience with antivirus, endpoint security, or MDM solutions.
  • Familiarity with ServiceNow or similar ITSM tools.
  • Experience supporting international clients.

Benefits

  • Professional growth opportunities.
  • Hands-on exposure to enterprise IT infrastructure.
  • Supportive work environment.
  • Training and development opportunities.

Job Details

  • Position: IT Help Desk Support Engineer
  • Experience: 3+ Years
  • Company: Wisdom Square Technologies
  • Job Type: Full-Time
  • Shift: US Shift
  • Location: In Office (Bengaluru)